At Kenangan Kuala Lumpur, we take great care in preparing every order. Please review our Return & Exchange Policy carefully before making a purchase.

1. No Refunds & Exchange Policy

All purchases are strictly non-refundable. For purchases made outside the Raya season, exchanges are permitted for items of the same or higher value than the original item purchased. If the replacement item is of a higher value, the customer will be required to pay the price difference.

2. Raya Season Purchases

Due to the high volume of orders during the Raya season, all purchases made during this period are considered final sale. We are unable to accommodate any exchanges or refunds for items purchased during the Raya season.

3. Exchange Postage

For eligible exchanges made outside the Raya season, all postage and delivery costs will be fully borne by the customer.

4. Sale & Promotional Items

Items purchased during sales or special promotions are considered final sale and are not eligible for return or refund.

5. Handmade Batik Characteristics

Our batik garments are individually handcrafted, making each piece unique. Slight variations in colour, print placement, pattern alignment, or unevenness are natural characteristics of the handmade batik process.

These variations are not considered defects and are therefore not eligible for refund or exchange.

6. Structural Defects

Only items with genuine structural or manufacturing defects, such as tears or broken stitching, are eligible for review.

Customers must notify us within 2 days of receiving the parcel and provide clear photos or videos showing the issue. Claims submitted after this period may not be accepted.

By completing your purchase, you acknowledge that you have read, understood, and agreed to the Return & Exchange Policy stated above.